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Frequently Asked Questions
Choosing the right crystal is a personal and intuitive experience. Trust your instincts and let your energy guide you to the crystal that resonates with you. If you're unsure, consider the intention or healing you seek—whether it's love, grounding, protection, or energy. You can also explore our collections based on specific needs, or reach out to us for personalised guidance.
To keep your crystals in optimal condition, it's important to cleanse them regularly. You can cleanse them by using methods like smudging with sage or palo santo, running them under water (if safe), or placing them on a selenite plate. Charging your crystals under the moonlight can also enhance their energy. Always keep your crystals in a place that feels positive, and avoid exposing them to harsh chemicals or extreme temperatures.
The truth is, 100% ethical sourcing doesn’t really exist.
But I do my best to choose suppliers who value sustainability, fair practices, responsible mining, and safe working conditions.
We believe in the importance of supporting businesses that honor both the energy of these crystals and the people behind them.
If you ever want to chat about where a crystal comes from, just ask, I’m happy to share what I know!
Yes, we offer international shipping to Australia and New Zealand. Shipping rates and delivery times vary depending on your location. Please note that international orders may be subject to customs fees, which are the responsibility of the customer. Feel free to reach out if you have any questions about international shipping to your country.
Orders typically ship within 2-5 business days. Shipping times depend on your location, and domestic orders generally arrive within 5–7 business days. International orders may take longer depending on customs processing. You will receive tracking information once your order is shipped.
We offer hassle free returns within 14 ays of recieving your order. Products must be in the same condition they arrived in to be accepted for a return.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s journey and get updates on its delivery status.
If you have any questions or need assistance, feel free to reach out to us via the contact form on our website. We typically respond within 1–2 business days. You can also reach us through our social media channels for quick inquiries.